Effective Date: 2nd December 2024

 

At Ascentia Learning, we strive to provide a seamless and efficient experience for all users accessing our online courses and digital content. As our platform offers digital products, there is no physical shipping involved. However, this Shipping and Delivery Policy outlines how we deliver access to the courses and other digital materials you purchase or subscribe to.

 

1. Delivery of Course Access

All courses on Ascentia Learning are delivered digitally. Upon purchasing or enrolling in a course, you will gain access immediately (or within a short processing time) through your account on our platform. Here’s how it works:

• Instant Access Upon Enrolment: Once you complete the payment or subscription process, you will receive immediate access to your course content (unless otherwise specified).

• Email Confirmation: After your purchase or subscription, you will receive a confirmation email containing details about your enrolment, including a link to access your course(s).

• Access via Platform Account: You can access all purchased courses directly from your account dashboard on the Ascentia Learning website. Simply log in, navigate to your courses, and begin learning.

 

2. Digital Content Delivery

In addition to course content, your course may include various downloadable materials, such as:

• PDFs, worksheets, slides, eBooks, quizzes, and assignments

• Templates, resources, and reference documents

These materials will be available for download directly from the course page, usually as part of the course content or in a designated “My Files” section.

• Immediate Download: Downloadable materials are typically available immediately after payment is processed.

• No Physical Delivery: As all products are digital, there will be no physical delivery of materials. 

 

3. Access to Course Updates and New Content

Once you have enrolled in a course, you will automatically have access to any updates or new content added to the course, as long as the course remains active. We continually update courses with new lessons, materials, or improvements to provide the best learning experience.

• Notification of Updates: You may receive an email or in-platform notification when new content is added or when significant updates are made.

• Ongoing Access: Your access to all updates and new content is provided for as long as the course remains available in your account, unless you cancel or request a refund.

 

4. Technical Requirements

To access our courses, you will need:

• A reliable internet connection

• A compatible device (e.g., laptop, tablet, smartphone)

• A supported web browser (e.g., Chrome, Firefox, Safari)

• For downloadable content, you may need a PDF reader or compatible software for other file formats

If you encounter any technical issues with accessing content, please reach out to our support team at support@ascentia-learning.com.

 

5. Course Access Duration

• Lifetime Access: Many courses come with lifetime access, meaning that once you enrol, you can access the course content at any time, indefinitely, unless otherwise stated.

• Subscription Plans: For courses offered as part of a subscription plan, access will remain active as long as your subscription is current. If your subscription is cancelled or expires, your access to subscription-based content will be revoked.

If a course is discontinued or removed from the platform, we will make reasonable efforts to inform you and may provide alternative options, including offering a refund or access to similar content.

 

6. Refunds and Cancellations

If you cancel a course or subscription as per our Cancellation and Refund Policy, your access to the course content will end, and you may lose access to any downloadable materials. Any refunds will be processed in accordance with the terms specified in that policy.

• Refunds: You may request a refund if you meet the eligibility criteria as specified in our Refund Policy. Refunds will be processed via the original payment method.

• Course Cancellations: If you cancel your subscription or course enrollment, your access to future content will be revoked, but you will retain access to any content you accessed before cancellation (if allowed by the terms of the course).

 

7. Customer Support

If you experience any issues with accessing your course or downloadable materials, please contact our customer support team for assistance (support@ascentia-learning.com). We are available to help with:

• Access issues

• Troubleshooting technical problems

• Course content-related inquiries

 

We aim to respond to all inquiries within 1-2 business days.

 

8. Changes to the Shipping and Delivery Policy

We reserve the right to update or change this Shipping and Delivery Policy at any time. Any updates will be posted on this page, and the new policy will take effect immediately upon publication. Please review this policy periodically for any changes.

 

By purchasing or enrolling in courses on Ascentia Learning, you acknowledge that you have read, understood, and agree to this Shipping and Delivery Policy.

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