Effective Date: 2nd December 2024

 

This Privacy Policy outlines how Ascentia Learning ("we," "us," "our") collects, uses, and protects your personal data when you visit our website or use our online courses and services. By using our platform, you agree to the terms of this policy.

 

1. Information We Collect

We collect different types of information to provide and improve our services. This may include:

Personal Information:

• Account Information: Name, email address, username, password, and billing details (e.g., payment method).

• Profile Information: Course preferences, education history, certificates, and other details you provide when setting up your account.

Usage Data:

• Course Interaction: Information on the courses you enrol in, your progress, quiz results, and completion status.

• Website Activity: Data on how you navigate our platform, including IP address, device information, browser type, and time spent on specific pages.

Payment Information:

• Payment Details: Credit card information and billing address (processed securely by third-party payment processors).

Communication Data:

• Customer Support: Records of communication with our support team (e.g., inquiries, feedback, and assistance).

 

2. How We Use Your Information

We use the information we collect for the following purposes:

• Account Management: To create and maintain your account, enable course enrolment, and provide access to course content.

• Course Customization: To personalize your learning experience based on your preferences and activity.

• Payment Processing: To handle billing and transactions for course purchases and subscriptions.

• Improvement of Services: To enhance the platform, troubleshoot issues, analyze usage trends, and develop new features.

• Communication: To send updates, course reminders, promotional offers, and respond to support inquiries.

• Compliance: To comply with legal obligations, enforce terms of service, and prevent fraud.

 

3. Sharing Your Information

We do not sell your personal data to third parties. However, we may share your data under the following circumstances:

• Service Providers: We may share your data with trusted third-party vendors who assist in providing our services (e.g., payment processors, hosting providers).

• Legal Compliance: We may disclose your information to comply with legal requirements, protect our rights, or respond to lawful requests by public authorities.

• Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of that transaction, subject to applicable privacy laws.

 

4. Data Retention

We retain your personal data for as long as your account is active or as needed to fulfil the purposes outlined in this policy. If you wish to close your account or request data deletion, you can contact us at support@ascentia-learning.com. After your account is closed, we may retain certain information to comply with legal obligations or for legitimate business purposes.

 

5. Data Security

We implement a variety of technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. This includes encryption, secure servers, and regular security audits. However, no system is completely secure, and we cannot guarantee the absolute security of your data.

 

6. Your Rights

You have the following rights concerning your personal data:

• Access: You can request access to the personal data we hold about you.

• Correction: You can update or correct any inaccurate or incomplete information in your account.

• Deletion: You may request the deletion of your data, subject to certain exceptions (e.g., legal obligations).

• Opt-Out: You can unsubscribe from marketing emails or choose to limit the use of your data for promotional purposes.

• Data Portability: You may request a copy of your data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us at support@ascentia-learning.com.

 

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our platform. These may be used to:

• Provide Services: Cookies allow us to keep you logged in, save your preferences, and maintain your course progress.

• Analytics: We may use cookies to collect data about your usage patterns, which helps us improve our platform.

• Advertising: If you have opted into marketing communications, cookies may help us show relevant ads.

You can control cookie settings through your browser preferences.

 

8. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites, and this Privacy Policy does not cover them. We encourage you to review the privacy policies of any third-party sites before providing them with personal information.

 

9. Children’s Privacy

Our platform is not intended for children under the age of 13, and we do not knowingly collect personal data from minors. If we become aware that we have collected information from a child under 13, we will take steps to delete such information.

 

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting an updated policy on our platform or by other means (e.g., email). The updated policy will be effective as of the date indicated at the top of the document.

 

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at support@ascentia-learning.com

 

This Privacy Policy is designed to inform you about our practices and help you make informed decisions about your personal data while using our platform.